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Terms & Conditions

This website is operated by V Hotel Sdn Bhd, with an address of 3, Jalan Tasik Selatan 8, Bandar Tasik Selatan, 57000 Kuala Lumpur, Malaysia. By using this Website, you will be deemed to have accepted these Terms and Conditions.

Use of the Website

Our Website allows you to access the reservation services / booking system of the Hotels under the V Hotel Kuala Lumpur.

The Website provides hotel marketing and promotional information about products, services and activities on offer by V Hotel Sdn Bhd. 

The Website and its content generally are made available for your personal, non-commercial use. The Website should not be used for unlawful or illegal purposes. The Company reserves the right to deny access to the Website to any user who violates the Terms and Conditions. 

You must be of sufficient legal age and capacity to make reservations for rooms through our Website. 


By using this Website to make reservations with V Hotel, you agree to be bound by all of such Hotel's standard terms and conditions and by any other policies, terms and conditions that may apply.  

By using this Website to make reservations, you hereby authorize the Hotel to use your personal information including credit/ debit card information that you provide to us for the purpose of the reservation. You may only make reservations through this Website for yourself and your guests. If you intend to book more than five (5) rooms at the Hotel for the same period of stay on behalf of one or more guests, you must contact the Hotel directly to make the reservation. 

You are prohibited from using this Website for the purposes of reselling or advertising to any third parties.

The Hotel reserves the right to require proof of identity such as passports or identity cards from all persons checking in. The Hotel has the absolute discretion to refuse to check in if the identity does not match with the person mentioned in your reservation or if anyone refuses to provide the requisite proof of identity to the Hotel. We reserve the right to cancel or modify at our sole discretion any reservations that have been made in breach of the Terms and Conditions or for false, fraudulent or unauthorized purposes.

Cancellation Policy

The cancellation policy of any reservation may vary depending on the availability, room rates, occupancy levels or other requirements. The cancellation policy will be provided to you along with the confirmation of your reservation. Any cancellation of your reservation through this Website must comply with the cancellation policy applicable to the reservation.

It is our standard cancellation policy that in the event of a cancellation of your guaranteed reservation less than 24 hours prior to 5.00 pm of your scheduled arrival date (according to the local hotel time), or in case you fail to show up without an acceptable valid reason, the Hotel has the right to debit one-night cancellation charge from the credit/ debit card provided.

Credit/ Debit Card Information

You must provide valid credit/ debit card information (such as card type, card number, expiry date and the full name shown on the card) to the Hotel to secure your reservation or to pay an advance deposit for prepaid or advance purchases. No payment will be deducted from your credit/ debit card at the time of reservation unless it is for prepayment or guaranteed advance purchase.  

By providing your credit/ debit card information, you represent and warrant that you are legally authorized to use the credit/ debit card you provided and you authorize us to charge you in full for all charges incurred by you and your guests or charged to your account for all products and services purchased by you and any damage or loss caused by you and your guests during your stay. You authorize us to charge you in full the prepayment or advance purchase at the time of reservation; and you authorize us to charge any cancellation charges to your credit/ debit card.

While all reasonable security measures will be taken to secure your credit/ debit card information, you agree to hold us and our employees and officers harmless and release us from any actions, claims, liability, damage or loss resulting from any loss, release, compromise, or disclosure of your credit/ debit card information caused by malware attacks, phishing attacks, viruses, hacking activities, malicious software and any other unlawful interference of the Website's operating system or unauthorized access by third parties.


Where applicable, you may charge the purchase of goods and services including food and beverage (if any) during your stay. You are personally liable for the full payment of all such charges which may include any applicable service charges, taxes or tariffs. You are required to pay and settle all such charges fully upon check-out.

All payments made by you are subject to your respective bank’s charges for foreign transaction fees, where applicable.

If you choose to check out of the Hotel without settling your bill in full, you expressly and irrevocably authorize us to charge to your credit/ debit card, which was used at the time of check-in or reservation, or saved in your account (whichever is available), all charges you and your guests may have incurred including any damage or loss caused by you or your guests to the Hotel during your stay.


You are advised not to bring expensive jewellery, precious goods or excessive amounts of cash onto the Hotel premises and you do so at your own risk. While Hotel provides reasonable security, Hotel is not designed as high security areas for the safekeeping of expensive jewellery or large sums of cash. Please ensure that all items of value are always stored securely and not left unattended. To the extent permissible by law, we will not be liable for any loss of or damage to any property brought onto the Hotel premises.

Privacy Policy

We respect your privacy and are committed to protecting the privacy, confidentiality and security of the personal data you provide to us or that we otherwise collect about you when you use this Website. Your continued use of and access to this Website constitutes your acceptance of our Privacy Policy.

By using this Website, you consent to receiving direct marketing and promotional communications from us. Accordingly, we will send you either via emails, SMS messages, push notifications, telephone calls, post, or social media such as WeChat and Facebook marketing and promotional information that we think may be of interest to you. You may opt-out from receiving further marketing communications from us at any time by following the unsubscribe instructions contained in the marketing communications or contacting us by email at

Your use of the Website is at your own risk. We do not warrant or represent that your access to the Website will be uninterrupted or without any error or that any information, data, content or other material accessible in connection with the Website will not have viruses, bugs, malwares or other harmful components that may interfere with or damage the operation, security or functionality of your device(s).


You agree to indemnify and keep us, subsidiaries, affiliates, officers, directors, representatives, employees and agents indemnified from and against any liability, loss, claim, dispute, demand, damage or cost (including without limitation legal fees) which arises out of or is caused by your breach of the Terms and Conditions, your use of the Website or your violation of any laws or third party rights.

Hotel Policy

By making reservations with V Hotel, you agree to comply with and be bound by all house rules, regulations, waivers of liability, and policies as prescribed by the Hotel from time to time; all reasonable directions, orders and/or instructions imposed by the Hotel; and all applicable laws and regulations of the country where the Hotel is located during your stay.

You are required to comply with the Hotel's rules and regulations relating to the use of any of the Hotel's facilities, equipment and services. The use of these facilities, equipment and services are entirely at your own risk. To the extent permitted by law, we shall not be liable for any personal injury or loss or damage to property caused to any person arising from or in connection with your use of the Hotel’s facilities, equipment and services.

For safety, security and housekeeping reasons, the Hotel reserves the right to enter a guest room at least once a day even if the "Do Not Disturb" sign is on the doorknob.

Your non-compliance of any of the above will constitute a breach of the Terms and Conditions. In such an event, the Hotel reserves the right to take all necessary action, including without limitation the actions set out in "Consequences of Non-Compliance" above, requiring you to leave the Hotel with no compensation and/or seeking compensation for loss suffered by the Hotel.

Nothing contained in the Terms and Conditions shall constitute a waiver by the Hotel or shall compromise the Hotel's rights to rely on and enforce all statutory limitations, defences and powers available to it under local laws and regulations.